PHASAO innovation centre
ANStat Call Centre
Professional, multilingual telephone collection focused on response quality.
Purpose
Our mission
Complement field collection with fast, traceable telephone surveys adapted to Côte d'Ivoire's linguistic realities. The centre also supports respondent follow-up and continuous quality control.
Available equipment
- Ergonomic workstations, professional headsets and acoustic treatment
- Computer-assisted telephone interviewing platform
- Planning, recording and supervision tools
- Productivity and quality monitoring dashboards
Services provided
- Telephone surveys and callback campaigns
- Multilingual collection adapted to respondent profiles
- Quality control, call monitoring and agent support
- File updates, verification and post-collection follow-up
Tangible effects
Results achieved
The facility improves collection responsiveness and diversifies how households and businesses can be contacted.
Improved response rates for telephone surveys
Fewer refusals through follow-up and a higher-quality approach
Broader linguistic coverage through diverse teams
Better control of time and costs for selected collections
Next step
Development outlook
The Call Centre will move toward omnichannel collection using telephone, SMS and web, with greater automation, intelligent agent assistance and continuous training.
Ecosystem